Homeless, Jason showered at the gym at Borough of Manhattan Community College. After class, he did his homework in the library, then slept in a quiet corner. When the library closed, he rode the subway all night. Failing three of his four classes, he asked for help at Single Stop, which connects low-income people with a wide array of government benefits. Deborah Harte got him off the streets, reports the New York Times.
She got him enrolled in SNAP, the federal food stamp program, and health insurance. He got financial counseling — “I want to be an accountant, so I want to make sure my credit’s O.K.,” he said. He did his taxes and filed a FAFSA — the Free Application for Federal Student Aid. She got him a work-study job. (He was already working part time as an usher at Radio City.) Most important, Harte called someone she knew who worked in real estate and got him a room he could afford, with a shared kitchen and bathroom, in a house in East Flatbush, Brooklyn.
Jason expects to graduate soon.
Community colleges “are largely second-chance schools for striving low-wage workers — an engine of economic mobility,” writes Tina Rosenberg. Single Stop is partnering with community colleges in eight states to help strivers get the aid they need to stay in school and achieve their goals.
“Community college administrators have always known students leave, and their No. 1 job has been keeping them,” said Sara Goldrick-Rab, an associate professor of educational policy studies and sociology at the University of Wisconsin, who is carrying out evaluations of Single Stop. “They’ve always wanted to do more — but the issue is: with what resources?”
Now they have a new financial motivation to find resources. State funding of community colleges is increasingly tied to their retention or graduation rates — six states did so in 2011, and now 34 states are in the process of adopting that reform or have already adopted it.
The B.M.C.C. office has a financial counselor, a health care navigator and, one day a week, an attorney. Students can get free tax preparation: They must file a return to qualify for federal student aid and the earned-income tax credit.
Can Single Stop keep students in school?
Goldrick-Rab analyzed the early data from CUNY colleges Kingsborough (Single Stop’s first community college program) and LaGuardia. She compared retention rates of Single Stop clients to a group of other students considered economically disadvantaged who didn’t use the service. Although the Single Stop students were most likely much poorer, a year after the program began their retention rates were 32 percent higher — 66 percent of other students re-enrolled the next semester, but 98 percent of the Single Stop students did. LaGuardia showed similar results.
On average, community colleges contribute 43 percent of the cost of a Single Site office on campus.
Miami Dade College has hired 28 counselors to provide one-stop advising — including financial aid, student services and eligibility for benefits — to all students. All will be trained by Single Stop.